IT Correspondent

Location
DETROIT, United States
Contract
Permanent

Main responsibilities and duties :

The IT Correspondent at AKWEL ensures the implementation of IT policy defined by the IT Department by performing the operational maintenance, reliability and security checks of IT systems for the Novi Corporate office.  He/she contributes to the development of the group’s IT systems by driving new projects or developing expertise in a given recurring area.  Specific job duties include but not limited to:

  1. End User Support
  2. Network Support
  3. PC Maintenance

More specifically, the IT Coordinator

Manages the IS equipment (hardware, additional equipment, software, etc) of the site
• Installs the hardware and software and set up computer equipment for all the users under responsibility
• Establishes and monitors the update of on-site hardware and software inventory
• Analyzes IT failures and contributes with corrective actions
• Performs first-level maintenance on computer equipment and coordinates supplier maintenance activities for sub-contracted equipment
• Provides guidance and assistances to users on central applications, office software or Design office tools, depending on assigned area of responsibility
• Formalizes and communicates on user needs through training and information transfer
• Contributes pro-actively in IT budget development relevant to the site of responsibility
• May have to contribute in writing user procedures but also directives and technical procedures defined by the IT Director (backup, security, operation) and ensure their effective implementation
• Ensures the IT operating procedures (backup, archiving, etc.)
• Implements, updates and reports on IT performance indicators, different logbooks and progress reports required by the IT manager

Requirements :

Qualifications and Experience

  • 2 year college level studies in Information Systems/programming
  • 2-3 years experience in end user IT support

Professional abilities

  • Reliable, attention to detail, strong communication and ability to train others

Technical knowledge

  • Networking, hardware/software configuration
Salary: $45k-$55k

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