Main responsibilities and duties :

• Carry out the watch (data collection, research, selection). Assess the Service Center offerings, capabilities as well as current and potential market spaces by identifying the needs of IT Managers.
• Advise the IT Managers and IT VP on measures to be implemented (creation, modification, deletion). Propose specific initiatives aimed at improving services and processes.
• Manage the implementation of the measures selected by IT Managers and/or IT VP.
• Check the effectiveness (results) of the measures, the performance of the activity.
• Advise the IT Managers on the organization (who does what, when, how) of the activity.
• Advise the IT Managers on the standards for assessing the workload and the skills of the “IT Service Center” team.
• Solve the problems of the IT Service Center
• Manage the spending of the IT Service Center

Requirements :

Qualifications & Experience

• Strong problem-solving skills and critical thinking skills allow you to make decisions quickly in an environment where you’ll need to multitask and prioritize.
• Strong interpersonal communication skills – Oral and Written Comprehension of English.
• Ability to make complex information accessible to technical and non-technical audiences & all levels of management.
• Strong knowledge of Service desk/ Ticket system administration principles.
• Good knowledge of Linux OS, Windows OS, Windows AD and various system management technologies
• Good understanding of ITIL (V3/V4) at the concept level.
• The familiarity with ITSM and the management tools such as Service Now and principles will be a good asset.
• Familiarity of technical solutions from Juniper, Adobe, Catia, Cisco, Symantec, etc.
• The familiarity with any systems monitoring and availability software such as Microsoft SCOM, Prometheus, Zabbix, Moogsoft, and Grafana will be a good asset..

Professional abilities

• BS Computer Science or other technical degree and/or related experience.
• Minimum 5 years of system administration experience in a large organization.
• Minimum 3 years of technical management including team management and IT project management
• Proven rich experience with operational implementations for any of these:
• Windows/Linux OS, Software Deployment & Configuration Management (SCCM, Intune, Chef, Ansible, Yum Repository).
• ITSM (Incident Management, Change Management, Problem Management)
• Scrum/Kanban
• Experience with cloud computing will be a good asset.
• PMP, Scrum or DevOps certification will be a good asset.
• Proficiency in English.

.

If you are interested in this role and believe that you meet the requirements, please forward your CV and cover letter at: Anupam.CHATURVEDI@as.akwel-automotive.com. before 27th September, 2022. Please note that incomplete application will not be taken into account.